All third-party transactions through our site are subject to that seller's return policy.

• Please read this Policy carefully. By viewing or otherwise using this Website, you agree to the terms and conditions in this Policy.
This Policy may be changed without further notice.

• We will pay the return shipping costs if the return is a result of our error.

• For products sold with "Free Shipping", the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund.

• If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 10% of the purchased price.

• No returned merchandise will be accepted without a Return Material Authorization (RMA)(See below).

• We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

• Refunds will be issued after passing a technical inspection at our service center.

Undamaged items purchased at LatteMaestro.com may be returned within 30 days of the original delivery.

In order to begin the refund process, you will have to request a Return Merchandise Authorization (RMA)from LatteMaestro.com. To do this, simply e-mail your appeal to: returns@lattemaestro.com.

All original accessories, manuals, videos, warranty cards, etc. must be included with the returned item and all merchandise must be returned in its original packaging.

The following items are non-refundable: cups, accessories or parts, consumable items such as coffee beans, spices, syrups, etc., items that are not brand new and/or missing any of the manufacturers's packaging.

Shipping Damage:

Please email us returns@lattemaestro.com and call the carrier (UPS, FedEx, etc.) immediately if you notice any damage that appears to be due to shipping. If this is the case, you should NOT use the machine. Keep all the packaging (boxes, shipping labels, peanuts, ect…) for the shipper to inspect.

Please report any non-visible (internal) damage to the carrier or us within two days of receiving the product.

It is the responsibility of the customer to inspect any damage upon delivery and to choose whether to accept or decline the damaged items.

If delivery is refused, details must be hand-written on the proof of delivery slip (delivery tickets provided by driver) and signed by the driver and consignee.