All third-party transactions through our site
are subject to that seller's return policy.
• Please read this Policy carefully.
By viewing or otherwise using this Website,
you agree to the terms and conditions in this
This Policy may be changed without further notice.
• We will pay the return shipping costs
if the return is a result of our error.
• For products sold with "Free Shipping", the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund.
• If the item is returned for
any other reason you are responsible for the
return shipping costs and may be charged a restocking
fee of 10% of the purchased price.
• No returned merchandise will
be accepted without a Return Material Authorization
• We will credit you in the
same manner as your original payment within
7 days of receiving the returned item.
• Refunds will be issued after
passing a technical inspection at our service
Undamaged items purchased at LatteMaestro.com
may be returned within 30 days of the original
In order to begin the refund process, you will
have to request a Return Merchandise Authorization
(RMA)from LatteMaestro.com. To do this, simply
e-mail your appeal to: firstname.lastname@example.org.
All original accessories, manuals, videos,
warranty cards, etc. must be included with the
returned item and all merchandise must be returned
in its original packaging.
The following items are non-refundable: cups,
accessories or parts, consumable items such
as coffee beans, spices, syrups, etc., items
that are not brand new and/or missing any of
the manufacturers's packaging.
Please email us email@example.com
and call the carrier (UPS, FedEx, etc.) immediately
if you notice any damage that appears to be
due to shipping. If this is the case, you should
NOT use the machine. Keep all the packaging
(boxes, shipping labels, peanuts, ect…)
for the shipper to inspect.
Please report any non-visible (internal) damage
to the carrier or us within two days of receiving
is the responsibility of the customer to inspect
any damage upon delivery and to choose whether
to accept or decline the damaged items.
If delivery is refused, details must be hand-written
on the proof of delivery slip (delivery tickets
provided by driver) and signed by the driver