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Shipping Policy

All third-party transactions through our site are subject to that seller's shipping policies

• Please read this Policy carefully. By viewing or otherwise using this Website, you agree to the terms and conditions in this Policy.
This Policy may be changed without further notice.

• Items shipped to Hawaii or Alaska are subject to an extra shipping charge depending on the orders weight and exact destination.

• For free shipping items, LatteMaestro will use the least expensive shipping available. You can choose faster shipping methods by contacting us at sales@lattemaestro.com.

• Bonus or free items can be substituted for other items of the same value without notice.

Orders are processed and shipped during regular business hours (Monday through Friday 9:00am-5:00pm EST, excluding holidays) and may take up to 24-48 hours.

If you are shipping to a P.O. box, items must weigh less than 1lb. Items weighing more than this must be shipped to a valid street address. Packages shipped via USPS must not exceed 70 pounds.

Tracking Your Packages

When your order is shipped you will receive an e-mail confirmation.  Tracking numbers are not available for items shipped via USPS Parcel Service. Some items may be drop-shipped directly from the manufacturer and will also not receive an automated tracking number.

UPS

UPS Package tracking
Customer service: 1-800-PICK-UPS (1-800-742-5877),
or customer.service@ups.com.

USPS

USPS Package tracking

Federal Express

FedEx Package tracking
Customer service: (800) GoFedEx or (800) 463-3339

Shipping Damage:

Please email us return@lattemaestro.com and the carrier (UPS, FedEx, etc.) immediately if you notice any damage that appears to be due to shipping. If this is the case, you should NOT use the machine. Keep all the packaging (boxes, shipping labels, peanuts, ect…) for the shipper to inspect.

Please report any non-visible (internal) damage to the carrier or us within two days of receiving the product.

It is the responsibility of the customer to inspect any damage upon delivery and to choose whether to accept or decline the damaged items.

If delivery is refused, details must be hand-written on the proof of delivery slip (delivery tickets provided by driver) and signed by the driver and consignee.

Expedited Shipping:

For rush orders to addresses within the United States, expedited shipping is available.
Please note: UPS does not ship to PO Boxes.

The delivery times for USPS Express Mail and UPS Next Day Air apply to most cities.
However, some locations outside major market areas may require up to two-days delivery due to carrier limitations. To verify exact delivery estimates, you may contact the US Postal Service at 1-800-ASK-USPS or UPS at 1-800-PICK-UPS.

For any questions regarding our shipping and return policy please contact us at return@lattemaestro.com.