All third-party transactions through our site
are subject to that seller's shipping policies
• Please read this Policy carefully.
By viewing or otherwise using this Website,
you agree to the terms and conditions in this
Policy.
This Policy may be changed without further notice.
• Items shipped to Hawaii or
Alaska are subject to an extra shipping charge
depending on the orders weight and exact destination.
• For free shipping items, LatteMaestro
will use the least expensive shipping available.
You can choose faster shipping methods by contacting
us at sales@lattemaestro.com.
• Bonus or free items can be
substituted for other items of the same value
without notice.
Orders are processed and shipped during regular
business hours (Monday through Friday 9:00am-5:00pm
EST, excluding holidays) and may take up to
24-48 hours.
If you are shipping to a P.O. box, items must
weigh less than 1lb. Items weighing more than
this must be shipped to a valid street address.
Packages shipped via USPS must not exceed 70
pounds.
Tracking Your Packages
When your order is shipped you will receive
an e-mail confirmation.
Tracking numbers are not available for items
shipped via USPS Parcel Service. Some items
may be drop-shipped directly from the manufacturer
and will also not receive an automated tracking
number.
UPS
UPS
Package tracking
Customer service: 1-800-PICK-UPS (1-800-742-5877),
or customer.service@ups.com.
USPS
USPS
Package tracking
Federal Express
FedEx
Package tracking
Customer service: (800) GoFedEx or (800) 463-3339
Shipping Damage:
Please email us return@lattemaestro.com
and the carrier (UPS, FedEx, etc.) immediately
if you notice any damage that appears to be
due to shipping. If this is the case, you should
NOT use the machine. Keep all the packaging
(boxes, shipping labels, peanuts, ect…)
for the shipper to inspect.
Please report any non-visible (internal) damage
to the carrier or us within two days of receiving
the product.
It
is the responsibility of the customer to inspect
any damage upon delivery and to choose whether
to accept or decline the damaged items.
If delivery is refused, details must be hand-written
on the proof of delivery slip (delivery tickets
provided by driver) and signed by the driver
and consignee.
Expedited Shipping:
For rush orders to addresses within the United
States, expedited shipping is available.
Please note: UPS does not ship
to PO Boxes.
The delivery times for USPS Express Mail and
UPS Next Day Air apply to most cities.
However, some locations outside major market
areas may require up to two-days delivery due
to carrier limitations. To verify exact delivery
estimates, you may contact the US Postal Service
at 1-800-ASK-USPS or UPS at 1-800-PICK-UPS.
For any questions
regarding our shipping and return policy please
contact us at return@lattemaestro.com.
