Our support services page can help answer
any question or concern you might have about
a product or company policy
Complimentary Maintenance Schedule
• In order for your machine to take care
of your espresso, it is important that you make
sure to take care of your machine.
• Because of this, LatteMaestro is committed
to helping ensure that your equipment lasts
as long as possible!
• To that end, when you purchase any product
from LatteMaestro requiring maintenance, we
will send you an e-mail containing a maintenance
schedule for your machine as a reminder. This
complimentary service is our way of saying thank
you for choosing LatteMaestro for your espresso
• All we will need is your e-mail address,
along with the name of the machine and the date
on which you purchased it, and we'll take care
of the rest.
Maintenance Schedule Form
• Of course, you can always opt out of
the service by simply clicking the link provided
below. (This link will also be available in
the first maintenance e-mail you receive.) firstname.lastname@example.org
LatteMaestro is not responsible if anything
unforeseen happens that prevents the e-mail
from being received, such as in the event that
the email is classified as spam by your ISP
or email service.
1 year Manufacturer Warranty on parts and
• All third-party transactions through
our site are subject to that seller's warranty
• LatteMaestro warranties cover any of
the machines or grinders purchased directly
from LatteMaestro, in the case of any defects
in material and/or workmanship. Further, the
LatteMaestro warranty guarantees that these
machines will perform adequately under normal
use if properly set-up and maintained in accordance
with the Manual furnished with the product.
• Starting Time: This product warranty
begins with the date of shipment.
• Components are covered for parts and
labor for 1 year.
• This warranty is applicable only in
the United States.
• Limited strictly to replacing, or to
repairing, upon return to the LatteMaestro Service
Department, transportation charges prepaid,
any part or parts that shall be found to be
defective in material and/or workmanship during
the warranty period.
• All decisions regarding defects in material
or workmanship or accident, alteration, misuse,
or improper maintenance shall be made by LatteMaestro's
• Warranty service must be performed by
LatteMaestro's Service Department.
• User is responsible for putting the
machines in place, cleaning and maintaining
them as described in the Manual furnished with
the machine. This warranty does not include
parts or labor coverage for any component failure
or other damage resulting from:
- Electrical power
or water supply failure to the espresso machine
for any reason.
- Operating the product
beyond the specifications set in the product’s
- Failure to clean
and maintain as set forth in the product’s
- Putting in place
not in accordance with the product's manual.
• ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE ARE EXCLUDED
AND DISCLAIMED. IN NO EVENT SHALL LATTEMAESTRO
BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY KIND OR NATURE, OR FOR ANY DAMAGES RESULTING
IN WHOLE OR IN PART FROM MISUSE OR INADEQUATE
MAINTENANCE OF THE PRODUCT OR ANY PART THEREOF.
• No part or assembly will be covered
by this warranty if damage is a result of accident,
alteration, misuse, or failure to put in place
or service in accordance with the Manual furnished
with the product, or service/alteration were
perform by anyone other than LatteMaestro's
certified technician, if a machine's serial
number has been altered or removed.
• Shipping costs for return of defective product
and delivery of replacement parts are the consumers
30 day Satisfaction Guarantee
• 30 day Satisfaction Guarantee policy
applies only to the machines and grinders purchased
directly from LatteMaestro. All third-party
transactions through our site are subject to
that seller's guarantee policy.
• If you are not 100% satisfied with your
purchase, you can return it for any reason within
30 days and we will refund the purchase price
excluding shipping charges. Restocking fee of
10% will apply to items returned only, not exchanged
due to defects. Please refer to our Return
policy for more details.
Environment friendly "green" shipping
• We deeply care about the environment.
For shipping we are using environment friendly
materials only: cardboard, old newspapers or
recycling paper. No foam peanuts or plastic
bags. After the delivery you can recycle practically
the whole package.